Consumer Financial Services

Consumer banking has been a critical part of the world’s infrastructure for nearly 200 years. As with all industries, financial services organisations are having to adapt and change the way they interact with their customers. Consumers want a multi-faceted personal approach to managing their finances, due to how they shop, how they watch movies and how they communicate. The digital revolution has made us all more aware of our spending, our current wealth and the vast array of ways in which we can make the most of our assets. As a result, there is a genuine war to win the hearts and minds of customers, to feel connected to their aims and ambitions and to be trusted to manage their families’ futures.

How We Help

Our consumer financial services consultants look beyond the normal answers, asking what experiences are truly required to change the face of how our clients acquire, retain and delight their customers. We challenge the status quo of the same network of executives circulating from bank to bank and ask, “Can consumer and customer experience be transferred from other B2C businesses into the consumer financial services sector?”

Offering deep client and candidate insight, Marlin Hawk finds the right cultural fit in parallel with a positively disruptive mindset. We offer onboarding and integration support to ensure both the candidate and client benefit from their adventurous and exciting decision.

Consulting TeamFull Staff Directory

  • Marlin Hawk Singapore's Client Partner Chris Cook

    Chris Cook

    Client Partner

    Singapore

  • Marlin Hawk London's Consultant Daniel Finer

    Daniel Finer

    Consultant

    London

  • Marlin Hawk Washington DC's Principal Greg Rodarte

    Greg Rodarte

    Principal

    Washington DC

  • Marlin Hawk New York's Partner James Larkin

    James Larkin

    Partner

    New York

  • Marlin Hawk Singapore's Associate Jenny Sim

    Jenny Sim

    Associate

    Singapore

  • Marlin Hawk London's Global Managing Partner John-Claude Hesketh

    John-Claude Hesketh

    Global Managing Partner

    London

  • Marlin Hawk London's Consultant Mayur Patel

    Mayur Patel

    Consultant

    London

  • Marlin Hawk London's Consultant Michael Ioannou

    Michael Ioannou

    Consultant

    London

  • Marlin Hawk New York's Consultant Michael Schwartz

    Michael Schwartz

    Consultant

    New York

  • Marlin Hawk New York's Consultant Olivia Westbrook-Gold

    Olivia Westbrook-Gold

    Consultant

    New York

  • Marlin Hawk London's Consultant Poppy Ellison

    Poppy Ellison

    Consultant

    London

  • Marlin Hawk London's Client Partner Stacey Nicholl

    Stacey Nicholl

    Client Partner

    London

  • Marlin Hawk London's Client Partner Trevor Moulton

    Trevor Moulton

    Client Partner

    London

  • Marlin Hawk Hong Kong's Associate Vijayshree Unnithan

    Vijayshree Unnithan

    Associate

    Hong Kong