Operations

The operations function is dominated by technological advancements. Robotics, while not yet perfected, will allow for the greater centralisation of core operations functions and the emergence of centres of excellence to transform legacy processes.

Emerging strategies include combining OCR and AI to digitise documentation at the front-end, enabling more streamlined and less manual workflows. More holistically, the question remains, whether outsourcing specialists will be able to perfect their models at scale, making in-house solutions and captives less viable, or if companies will feel they're better positioned to leverage their own technology functions to benefit operations. Lean and agile methodologies (and their alternatives) continue to gain prominence and permeate through all business operations.

How We Help

Marlin Hawk has a strong history of executive search and leadership advisory work in the operations space, from product-aligned roles to regional and global positions. Our consultants know that, as organisations adopt technology throughout their business, vital operational automation and efficiencies can be identified, which allow headcount to be shifted to higher-value, customer-oriented functions. Operations executives must have the commercial and strategic capability to work with the business to influence the digitalisation of client inputs.

Consulting TeamFull Staff Directory

  • Ceylan Higgins

    Principal

    London

  • Charles Matthews

    Senior Consultant

    London

  • Chris Cook

    Client Partner

    Singapore

  • Greg Rodarte

    Consultant

    Washington DC

  • Jason Senzon

    Principal

    New York

  • John-Claude Hesketh

    Global Managing Partner

    London

  • James Larkin

    Partner

    New York

  • Mayur Patel

    Consultant

    London

  • Philip Young

    Client Partner

    London

  • Poppy Ellison

    Consultant

    London

  • Ricky Lam

    Client Partner

    Hong Kong

  • Trevor Moulton

    Client Partner

    London