Marketing, Sales and Strategy
As the world turns towards an ever-more digitally enhanced future, customers’ requirements are growing and shifting. With ready access to comparison sites and ratings domains, customers expect faster, slicker and better service from the companies with whom they interact and will no longer settle for subpar service out of a sense of brand loyalty. The work of skilled marketers and customer experience experts has therefore never been more paramount, as companies battle it out to engage new customers and retain long-standing loyalists.
While large companies once felt safer engaging specialists from similar global brands, Marlin Hawk is working to challenge our clients’ thinking. We encourage clients to think outside the box and consider candidates not only from outside industry, but even from startups with great customer service and marketing know-how. In doing so, we hope to revolutionise our clients’ customer offering, opening doors to entirely new demographics while continuing to delight their current thinking with exciting ideas and innovative offerings.
Consulting TeamFull Staff Directory 
Sachin Sama
Client Partner
Toronto
James Larkin
Partner
New York
John-Claude Hesketh
Global Managing Partner
London
Tracy Murdoch O'Such
President Americas
New York
Charles Matthews
Senior Consultant
London
Eamon Dick
Consultant
Singapore
Kinga Nesselfeld
Researcher
London
Lucia Jap
Senior Associate
Hong Kong
Mayur Patel
Consultant
London
Morgan Mocke
Senior Associate
London
Poppy Ellison
Consultant
London
Vijayshree Unnithan
Senior Associate
Hong Kong
Chris Cook
Partner
Singapore
Stacey Keith
Client Partner
London
Greg Rodarte
Client Partner
Denver
Trevor Moulton
Client Partner
London