Marketing & Customer Experience

As the world turns towards an ever-more digitally enhanced future, customers’ requirements are growing and shifting. With ready access to comparison sites and ratings domains, customers expect faster, slicker and better service from the companies with whom they interact and will no longer settle for subpar service out of a sense of brand loyalty.

The work of skilled marketers and customer experience experts has therefore never been more paramount, as companies battle it out to engage new customers and retain long-standing loyalists.

How We Help

While large companies once felt safer engaging specialists from similar global brands, Marlin Hawk is working to challenge our clients’ thinking. We encourage clients to think outside the box and consider candidates not only from outside industry, but even from startups with great customer service and marketing know-how. In doing so, we hope to revolutionise our clients’ customer offering, opening doors to entirely new demographics while continuing to delight their current thinking with exciting ideas and innovative offerings.

Consulting TeamFull Staff Directory

  • Ceylan Higgins



  • Chris Cook

    Client Partner


  • Greg Rodarte


    Washington DC

  • James Larkin


    New York

  • John-Claude Hesketh

    Global Managing Partner


  • Ricky Lam

    Client Partner

    Hong Kong

  • Trevor Moulton

    Client Partner